Refund policy

We want every bag of Slow Afternoon to arrive the way it should. Because coffee is a food product, we can't accept returns of opened or used bags. But if something goes wrong with your order, we'll make it right.

Damaged, wrong, or missing items
If your order arrives damaged, you receive the wrong item, or something is missing, email us at hello@afterroastcoffee.com within 14 days of delivery. Please include your order number and a photo of the item and the box it arrived in. We'll send a replacement or issue a full refund for the affected item, whichever you prefer.

Lost packages
If your tracking shows your order as delivered but you can't find it, please check with neighbors and your local post office first, then email us within 14 days of the delivery date. If tracking hasn't updated for 10 business days, contact us and we'll look into it with the carrier.

Taste
If Slow Afternoon isn't for you, email us within 14 days of delivery and tell us what you didn't like. We read every message, and for a first order we'll do our best to make it right.

Cancellations
Each order goes into production soon after it's placed. Email us as soon as possible if you need to cancel or change an order. Once an order has entered production or shipped, we can't cancel it.

Refunds
Approved refunds go back to your original payment method. Depending on your bank or card issuer, it can take 5 to 10 business days for the refund to appear.

Questions? Email hello@afterroastcoffee.com and a real person will reply within one business day.